Frequently Asked Questions

What payment methods do you accept?

We accept Visa, Mastercard, Amex, Applepay, PayPal & Afterpay.

Where are you located?

We are located in Randwick, Sydney, Australia.

Do you have a store?

Whilst we used to have a store, unfortunately we currently do not.  We do however go above and beyond to give you as much confidence in your purchase as possible.  We are happy to chat over the phone or via email to answer any questions you may have. We are also happy to photograph combinations of pieces together for you so you can see how things work together.  If you’re still struggling to visualise or need some styling help, we offer a 20 min zoom or phone consult to help you style your look simple click HERE to book.

Can I get something sent urgently?

Absolutely. We send out orders everyday and as long as you place your order early enough in the day and provided we have your items in stock, they will be sent out that day.  If it’s urgent, make sure to choose express post and just for extra measure, please leave a comment in the comments box on the checkout page or send us an email.

Is it safe to order online?

Yes, it is safe to order online at glamcouture.com.au. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. At Glam Couture we respect your privacy, and we will only disclose your personal information as described in our Privacy Policy.

We use Stripe, PayPal or Afterpay for all payments and we do not receive any of your personal card/account information. If you would prefer to pay via direct deposit please contact us and we would be more than happy to create an invoice for you to do so.

Do you accept refunds?

We do accept refunds on most items except earrings, customised pieces and clearance items.  We have a ‘change of mind’ policy but only for 24 hours to safe guard our items from being worn. We want our customers to be confident they are receiving quality, new pieces.  Please view our full Returns Policy.

Can I get my order sent to someone special and include a personalised note?

Absolutely, we love people gifting our products and are very happy to make that experience perfect for you and for them.  Please let us know in the comments box on the checkout page that it’s a gift and you would like to personalise it.  If it’s easier via email, please email us straight away at info@glamcouture.com.au with your order number and the message you would like to add on a hand written card.

Do you sell overseas or only in Australia?

Yes we do, we ship worldwide. All our prices are in Australian dollars and the shipping cost gets included upon checkout once you enter in your address. The shipping cost is a flat rate no matter how many pieces you order.

Will my order come in a gift box?

Yes all our jewellery pieces come in a gift box. Depending on how many pieces you order, your order will either come in individual boxes or in one larger gift box with each item in a velvet pouch. Our clutches, shoes (in a shoe box) and dresses don’t come in a gift box as such but come appropriately packaged to arrive to you in perfect condition.

Who do I contact if I have any questions?

You can either call us on 0402 139 072 or email us at info@glamcouture.com.au

Do you only sell bridal jewellery?

Absolutely not.  Many of our pieces are versatile for many special occasions and even to glam up an everyday outfit. We also now have a ‘Glam Colour Collection’ which is full of fabulous colourful pieces adding a splash of personalised flavour to your next glamorous look.